Confirmation of using our website design services is done by means of a 50% deposit payment receipt.
Development will proceed on our demo server as soon as we receive all content and artwork that you wish to provide. We inspect and check content and suggest changes or recommend using our highly skilled online copywriters if really you can’t provide content.
Your new website will be launched at completion after final payment is made. Thereafter we will do a 2 hour coaching session with you.
Use of third party plugins.
The use of third party plugins is essential to save cost for a project, developing a plugin or specific functionality requires full stack coding capability and is not cheap, and is only valid for hosting environments up until the point of development. For this reason we utilize third party extensions that provide the exact functionality you may require, customized by us for you website. Renewal fees is essential as this allows teams to create support and keep plugins compatible with current server environments and security threats. Estar will not held be accountable for renewal fees of 3rd party plugins. We will clearly distinguish in the invoice the support duration for a paid plugin. In most cases unless otherwise mentioned your plugin will not stop working after the support period has ended, you will simply not be able to update it releases after your subscription have ended. You will simply not be eligible for support after that period until you renew. Estar will however renew on your behalf and update at no extra cost besides for the plugin renewal fee in case a plugin stops functioning due to being out of date.
Estar will not held be accountable for renewal fees of commercial themes. We will clearly distinguish in the invoice the support duration for a commercial theme. In most cases unless otherwise mentioned your theme will not stop working after the support period has ended, you will simply not be able to update it releases after your subscription have ended. You will simply not be eligible for support after that period until you renew. Estar will however renew and apply the newer version theme on your behalf at an hourly rate above the theme renewal cost. This is considered website maintenance and is always at the websites owners cost.
If no mockup is provided or required so you can save on that significant cost to a graphic designer you will be charged after the 2nd content / media change. We provide a framework that you can edit yourself.
Any work done after example presentation was approved by client, then requested to be done in a different manner will be charged per hour additionally.
Work delivery & response time
We will respond to any request within 48 hours in normal work days depending on where it is our job ques. This does not apply to website emergency, we will investigate immediately. We operate within normal business hours (GMT +2) for development work unless agreed upon before the project with regards to deadline.
We ask a 30% deposit to confirm a booking and proceed with work.
Deposits are non-refundable.
We expect payment of balance as soon as your site is live, operational and in use and hold the right to unpublish and remove our work if payment has not been done within a week, unless agreed upon before.
Hosting package payment must be done upfront for the year ahead and is non-refundable.